Fitness trackers made by Jawbone are no longer available for purchase online in the UK. Because there were so many complaints from customers, they were taken off the market.
Following an examination, the consumer advocacy organization Which? in the United Kingdom discovered that Jawbone is no longer providing support for the trackers. This indicates that those who are experiencing problems have nowhere to turn for help. The consumer advocacy group also mentioned that some customers would be eligible for reimbursements because their smartphones were rendered useless. A representative for Which? said that it is the responsibility of retailers to make sure that products that can be bought online or in stores are in full working order.
This is especially important to keep in mind when it comes to the design of products that incorporate a digital component that is essential to their operation. This is often the case with wearable technology.
If you search for “jawbone” on Amazon UK, all that will come up is a list of fitness trackers and smartwatches made by different companies. Amazon was the most successful online retailer of Jawbone wearables in the United Kingdom.After receiving communication from Which? Following Amazon’s lead, both Selfridges and GroupOn have taken the wearables off of their websites.
Jawbone had been experiencing difficulties for some time in the face of competition from companies such as Apple, Fitbit, and Garmin. The proliferation of low-cost wearables vendors like Xiaomi has not helped the situation in the least. Because it was unable to keep up with its rivals, the company was compelled to seek funding from private investors on multiple occasions. However, in the end, it was not sufficient. The company, which is now known as Jawbone Health, made the shift from producing consumer wearables to medical devices in July of the previous year.
It had been envisioned that Jawbone Health would carry on providing online services to customers who owned Jawbone fitness trackers. In May, the company began migrating its previous app service, which was known as Up, to its new Health Hub. It appears that the Up service has been offline for close to a month at this point. Disruptions during the transition time were supposed to be expected.
Because of this, around 600 of our new and old clients took to social media platforms like Facebook and Twitter to voice their dissatisfaction. According to Which?, because of a fault with the software, Jawbone wearables are no longer suitable for their original purpose because they cannot be used. There is no official timetable for when service will be back up and running, which makes this situation even worse.
According to the UK Consumer Rights Act, “all things—including electrical goods—must be of satisfactory quality, fit for purpose, and as stated.” According to Which?, consumers who have purchased a Jawbone fitness tracker online within the previous 30 days should get in touch with the merchant from where they purchased the product in order to receive a complete refund. Those who have made a purchase within the past half year are eligible to request a replacement product (presumably from another company). Those who have had a device for longer than half a year are eligible to receive a reduced amount of their purchase price.
Consumers in the United States, Germany, and other countries can still buy Jawbone fitness trackers online, even though this option is no longer available to customers in the United Kingdom (at least not until the service is back up and running, and maybe not even then). How long will it last? There is no way to know for sure.