Fitbit fitness trackers are great, but they do have issues from time to time. It comes with the territory. You’ll need assistance sooner or later if you buy a device from any wearable manufacturer.
Fixing the most common Fitbit issues
Restarting your fitness tracker or smartwatch is the most common remedy for any problem. It should always be the first point of contact because it will often resolve any internal issues the wearable may be experiencing. Consider it similar to restarting a computer; it usually resolves any trouble you may be having with your laptop or PC.
This is not the same as a factory reset. All of your data will be erased from your smartphone if you perform a factory reset. A restart just turns the gadget off and on again. All of your information will be safe and secure.
It’s really simple to restart your wearable. In the charge range, hold the left-hand button down until the smiley icon appears and the tracker vibrates. This takes roughly 8 seconds on average. Your Fitbit will restart, and perhaps your issues will be resolved.
The technique is nearly identical if you have a smartwatch. Press and hold the button on the Versa, Sense, or Ionic until the Fitbit logo appears on the screen. Release the button.
This may or may not help you with your problem. It all depends on the nature of the issue. We have a ‘how to’ archive to assist you. The articles in this section go into great detail about specific topics. The following is a sample, although the above link will take you to a larger list.
What’s the best way to keep my Fitbit up to date?
Measure your wrist to choose the proper Fitbit strap size.
How to restore your Fitbit fitness tracker or smartwatch to default settings
What should you do if your Fitbit activity tracker or smartwatch doesn’t charge?
Troubleshooting troubles with Fitbit and Strava connections
What should you do if your Fitbit Charge 4’s GPS keeps dropping?
How do you update the time on a Fitbit smartwatch or fitness tracker?
Is there a blank screen on the Charge 4 or are you having trouble setting it up? Here’s what you should do.
Is your Fitbit Versa battery dying? Give it a shot.
Floors climbed on Fitbit aren’t accurate? This is the solution.
How can I get my Fitbit to stop vibrating when I get a text or a call?
Is your Fitbit still covered by the manufacturer’s warranty?
Hopefully, one of these methods has remedied any problem you were having. If not, there’s always the possibility that your wearable is defective. Check to see if your gadget is still covered by the manufacturer’s warranty. If that’s the case, you should be able to get a new one for free.
Fitbit products typically have a one-year warranty for consumers in the United States and two years for customers in the European Union. This page contains information about the warranty.
Of course, this only applies if you bought your Fitbit through Fitbit or one of its approved resellers. If you buy your equipment from someone on eBay, you might not be able to get a warranty. Returning things to individual stores is also a possibility. Amazon, for example, offers a one-month return policy on the majority of its sales.
A 45-day money-back guarantee is also available from Fitbit. However, this is only valid for purchases made on fitbit.com. This is a compelling incentive to consider purchasing from their website.
Where can I locate my Fitbit’s serial number?
Make a mental note of the serial number before attempting to return your wearable. Unfortunately, the Fitbit smartphone app does not have this information. It’s also not inscribed on the device itself.
Instead, look for it on the box your tracker came in when you bought it. It should be on the packaging’s side or bottom. A label with two long bar codes will be visible. The serial number, which is normally a 12-digit number, is located next to the second one.
There are several ways to contact Fitbit customer service.
There is another option if you don’t have the box-but only if you have a Fitbit smartwatch. When your device is turned on, go to the Settings menu and select Regulatory Information. You should be able to find your serial number there.
This last option isn’t applicable to fitness trackers like the Charge or Inspire. However, you can try looking for the serial number on any transaction receipts or email order confirmations. Alternatively, you might contact Fitbit Support, as they are likely to have the device’s serial number associated with your Fitbit account.
Contact Fitbit’s customer service department
You’ve done everything and still can’t get your Fitbit to work. It’s now time to call Customer Support and have them assess your condition using their internal tools. There are a few possibilities available here.
The Fitbit smartphone app has information on a few of these. To access your account page, open it up and select “Help & Support” from the drop-down menu.
There are several ways to contact Fitbit customer service. There are several ways to contact Fitbit customer service.
They’re referred to as
If you’d like to talk to someone right away, Fitbit offers a calling service in the United States from 4:00 a.m. to 9:00 p.m., Monday through Friday. The phone number is (877) 623-4997. In the United Kingdom, the Fitbit Customer Support number is 0800 069 8505.
Chat in real time
It may, however, be more convenient to use Live Chat. The URL can be found here. Fill in a few details about yourself, the issues with your Fitbit, and product information, and you’re ready to begin.
It’s possible that there will be a line. If there is, a countdown will appear, indicating how many people are in front of you. The advantage of this option is that you can talk to a support person in real time once you’ve connected.
Another advantage is that in some countries, such as the United States, live chat is available 24 hours a day. No problem if you have a problem at 3 a.m. Someone will come to your aid.
You’ll have the option to download a transcript of the entire chat at the end of it. This is very useful when dealing with technological concerns.
There are several ways to contact Fitbit customer service.
Send them an email
Another simple solution is this one. Send an email to firstname.lastname@example.org or email@example.com, describing your problem. It could take up to two days for a response, but you will hear from someone.
Fitbit also has a Twitter feature. Choose @FitbitSupport from the app and send a tweet about your problem. Someone from the company should contact you within 6 hours, according to the company. You can also include photographs in your tweet as evidence.
The Fitbit Community forum is a wealth of information.
There are several ways to contact Fitbit customer service
This is our personal favorite. Thousands of users have posted on the Fitbit Community forum about almost every Fitbit issue. Although the majority of these are published by ordinary individuals, the forums are regulated, and you will get solutions to the majority of your questions.
This is also where you’ll get information on new software updates. It’s sometimes a good idea to wait a little before updating your firmware because there could be complications. Take a look at what others have to say. If a large number of them are having issues, you might want to put off installing that fancy new firmware upgrade.
You can search the topic for your specific problem, view threads for specific devices, and start new threads to describe your Fitbit’s issues. Others who have dealt with similar situations, as well as Fitbit moderators, are likely to step in and respond.