Fitbit has confirmed that a fraction of the Charge 4 devices is afflicted by a fault that causes an evident space between the core unit and the strap. This space may be identified by removing the strap and examining the device.
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The company’s fitness band that has proven to be the most popular has recently been given an upgrade in the form of the Charge 4 fitness band, which was introduced earlier this year. The built-in GPS is undoubtedly the most useful of the new features that have been made. Even if you leave your phone at home to go for a run or cycle outside in the fresh air, you will still be able to access in-depth performance statistics and maps thanks to this.
On the other hand, it would appear that not everything is in perfect condition. Users have pointed out that they have noticed that the band does not fit as snugly as it did on earlier generations of their devices. This is something that they have observed. In the Fitbit Community forum, which is where the conversation about this issue can be found, there have already been more than 500 postings made about it.
The initial reports started coming in around the same time as the debut, which was back in April of this year. In the region where the band attaches to the stone, there is an unnaturally large hole of around one to two millimeters in width. This should not be the case. The issue cannot be fixed by unfastening the band and then reattaching it afterward. Several people had even noticed no issues with the device when it was first used, but a problem occurred after a few weeks of using it. Some of these people noted this.
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Two different bands are included in the package that your Fitbit comes in. Changing bands does not solve the problem for the people the situation has negatively impacted. If this is the case, the issue is most likely not with the strap but with the backpack’s central portion. There is also the possibility that the upper connector, which attaches the band to the watch, may not have a secure connection. This has the unintended consequence of allowing dust to become lodged in the space, which is an annoyance.
If you find yourself in the unfortunate position of having this problem, your best chance is to follow the guidance provided above and get in touch with the Support team at Fitbit. After that, they will argue on your behalf and provide you with additional support. You also can take the item back to the store from which it was initially purchased and exchange it for a different version of the same thing. This will be the most effective course of action for you to take.