You took advantage of the free trial offer for Fitbit Premium, only to discover that the service is not something you would use. How can you cancel in order to avoid being charged for the service? How exactly do you put an end to your reoccurring (monthly or yearly) membership to the Fitbit Premium service? Continue reading to discover.
Additional Reading: Best Apple Watch Band For Kids
What exactly is the Fitbit Premium package
If you own a Fitbit, you are likely familiar with the Premium Subscription that the company offers. In the past, you probably wouldn’t have given that much thought to something like that. However, as of late, a number of useful functions for tracking one’s health and fitness have been moved behind a paywall.
This includes the full version of the Health Metrics Dashboard (which includes monthly and annual trends and deep insights), additional sleep tools, advanced insights, and the Wellness Report, as well as exercises, challenges, and adventures well as other features. Please click on the link provided to learn more about what is included.
Monthly payments of $9.99 are required to maintain the subscription. You can save money by selecting the yearly plan instead of the monthly one. The annual plan costs $79.99, which is around $3 cheaper than the monthly plan.
The encouraging news is that Fitbit offers new users a risk-free trial period of three months at no cost. You should give it a shot and evaluate it to determine whether or not it will be of good use to you. If you remember to cancel the service before the trial period is through, you won’t be charged for it.
On the other hand, this is where a number of folks are having trouble. There is significant ambiguity regarding the procedure for terminating a subscription to Fitbit Premium. The procedure may present some challenges at times.
How do I cancel my subscription to Fitbit Premium
So you’ve checked out Fitbit Premium and determined that the additional features aren’t worth the additional cost that comes with it each month. You may have had a current subscription that was either monthly or yearly, and now you wish to cancel it. This is the proper way to carry it out, so pay attention.
It is important to remember right from the bat that the procedure for canceling a membership differs depending on how the subscription was originally purchased. Not very helpful, and we have no doubt that Fitbit could have found a way to make this process a great deal simpler.
It is important to note that deactivating your Fitbit account is not the correct approach to terminating your subscription to Fitbit services. Fitbit notes that they cannot guarantee that removing your Fitbit account would cancel your membership because your Fitbit account was also linked to your chosen form of payment. If you want to avoid being paid for the service after canceling it, you need to ensure you do it correctly.
Additional Reading: Which VO2 Max Watch Is Most Accurate?
You’re eligible for this offer if you’ve subscribed through the Fitbit app.
The Fitbit smartphone app is the recommended method for carrying out this action. The following are the steps that need to be followed:
Launch the application, and then select the Today tab from the menu. To view your profile, tap on your image.
This will take you to a new screen where the Account Settings option will be displayed for you to select. To manage your subscriptions, tap on this and select the corresponding option.
Select the Fitbit Premium plan you are currently subscribed to, and then select the option to cancel the subscription.
This will walk you through the remaining steps necessary to cancel your subscription.
After canceling your subscription, you will still have access to the premium features until the end of your current monthly or yearly subscription term, regardless of whether you paid for the subscription yearly or monthly.
If you have subscribed through the application store on your mobile device
If you purchased the subscription straight through your phone’s app store, it is possible that the subscription won’t appear in the Fitbit app. You can make an effort to get this to show up in the app by doing the following: Click on the Today tab and select your profile image from the drop-down menu.
Deciding to use the option to restore purchases.
You could cancel the subscription using this method even if you bought it from the app store on your mobile device in the first place. For instance, if you bought it through the Apple Store, you should go to the Apple Store and select “cancel Fitbit Premium” from the list of subscription options there. You do not need to use the Fitbit app in this scenario.
If you made the purchase for the subscription in the Google Play Store using PayPal, it is possible that the subscription will not be listed. If this is the case, you can use your PayPal account and immediately cancel the subscription.
In the event that you have subscribed via the Fitbit.com website
The business recommends that you get in touch with Customer Support directly if you made the purchase of your subscription through the Fitbit.com website. They are going to be able to terminate the subscription on your behalf.
If you had subscribed through the Fitbit.com website for some time, this was the only way to cancel your subscription. To say the least, unacceptable. However, there is now a means for you to carry out the task on your own.
After logging in to the website, please select the account icon and then My Subscriptions from the drop-down menu.
Choose Cancel>Cancel Subscription>Close. Follow the directions that are displayed on the screen.
If everything worked out as planned, the status of your subscription should now show “Canceled.”
You can also attempt to restore your previously acquired subscription through the Fitbit mobile app on your smartphone. After that, we will cancel.
Additional Reading: Smartwatch Radiation - Health Risks & Protection Tips
Still no luck
We sincerely hope that one of these recommendations was successful for you. In that case, we are sorry to inform you that the only way to get in touch with our customer support team is by selecting one of the available channels. You may also utilize the direct link on their website (Support) and select Live Chat to communicate with them. Be careful to get this done in plenty of time before your subscription is up for renewal or before the time limit on your free trial offer expires.
We can’t help but wish that Fitbit would find a way to streamline this entire procedure for us! On the website of the company is a forum where users can express their annoyance with the complicated nature of the process.