Laptop or Smartphone not connecting to wireless or WiFi network


“Authentication Error” when connecting WiFi

We all sooner or later face a problem when our device (computer, tablet, laptop, smartphone) for some reason does not see a wifi network. It seems that they connected correctly, and they configured everything, but there are no available connections. Let’s look at possible solutions to this situation.

Why laptop ? computer not finding or connecting to the wireless or WiFi network?

I note, there may be several reasons, and we will start with the paramount: the work of the router itself. It is he who performs the basic functions of the access point and provides us with a good signal for the connection. If a problem occurs with the router, try restarting it. If it is turned on and functioning normally, check its distance to the computer ? of the laptop.

Maybe it’s because of the range that your device doesn’t work. Check if Wi-Fi is turned on in your laptop. On the working panel at the bottom near the language switch there is a corresponding icon (if the networks are not displayed when you click on it, then the Wi-Fi is still off).

If this is not the case, we will have to check the operation of some systems of our laptop ? computer (suitable for Windows XP, Windows 7, Windows 8 and Windows 10).

We will analyze the possible reasons for the lack of a network:

  1. your device simply does not see any of the Wi-Fi networks (they do not appear as available) - let’s call this error 1 ;
  2. your device sees neighboring Wi-Fi networks, but it doesn’t find yours - error 2 .

We move on. If you find out that this is error 1 , its causes may be as follows:

  • A hardware error pops up (i.e. network board error). In this case, your device does not see the wireless Wi-Fi adapter, because it is either broken or there is a problem with its drivers.
  • The network equipment driver is not installed (we check the driver in the Device Manager tab, in the “Properties” folder). If necessary, install the driver or reinstall the software (from the disk or from the manufacturer’s website).
  • The wireless connection is turned off (we check in the network control center in the Wireless network tab or the Wireless network connection tab).
  • Wi-Fi module does not work (in case of malfunction, the module must be replaced).
  • Software malfunction or other malfunctions (it may already require the help of a specialist).

If you find out that your error is 2 , use the Wi-Fi network channel change to resolve it.

To do this is quite simple through the Settings item on the Wireless tab. You can select the channel number 1-9, or you can select the Auto check box. After saving the settings, you will need to restart the router.

System diagnostics

In case you tried all possible and impossible options, and nothing helped you, you can use a chip like system diagnostics.

Go to the network control center, the item “Change adapter settings”. Find the shortcut for the wireless connection, right-click on it, select the line “Diagnostics”.

After that, your laptop (computer) itself will try to find malfunctions in work and will tell you how to remove them.

Why Android - Smartphone not finding wireless or WiFi network

As in the case of a laptop, and in the case of an Android-based smartphone, there can be several reasons for the lack of visible Wi-Fi networks:

  • You are out of range of the router (sometimes it’s enough just to move around the room to find the network).
  • Incorrect access password was entered, network authentication (the problem is solved by entering the correct password case-sensitive or by rebooting the smartphone).
  • Router freezes (the problem is solved by rebooting the router).
  • Lack of support for smartphone router standards (see the instructions for the router).
  • A large number of connected devices (in the settings of the router you need to find the number of devices with which it can work, remove unnecessary ones).
  • Installing new applications (this situation is typical for some devices based on Android, try deleting the last saved programs).
  • Incorrect router settings (exact settings are entered in the router menu).
  • Damage to a router or smartphone.

Regular connection failures may indicate that the problem lies in the phone settings themselves. The output can be a complete reset to factory settings.

Usually, you will need to go to Settings and open the Security tab. After rebooting the phone, try to find the Wi-Fi network on a new one.

As you can see, there can be quite a lot of reasons for the lack of a Wi-Fi network, but the above are the most common and, in principle, should help.

Sometimes, during the process of connecting devices to a wireless access point, unforeseen difficulties may arise. One of them is a wi-fi authentication error.

Some tablet or phone users sometimes experience problems connecting to a wireless wi-fi hotspot. So, a message is displayed on the device’s screen stating that the IP address is constantly being received. Problems of this kind most often occur on Android, while the laptop or

What to do if the laptop does not see Wi Fi - tips for resolving the problem for Windows 7, 10

If the laptop does not see Wi-Fi, there can be many reasons. However, you should not panic ahead of time, since there are effective ways to solve the problem that are available to every user.

Description of the problem

The lack of wireless access networks in the visibility of a PC is a very common problem, but it has a solution.

Emergency access to the Internet can be obtained by connecting the PC to the router via an Internet cable. Such a wire is usually sold complete with a router, but it is quite short. You can purchase the cable of the desired length in specialized stores.

Connection to network devices is done via 8P8C connector

This method of connection, of course, will not work if there is currently no Internet in the room, or if the router is faulty. In other cases, the problem will be temporarily resolved.

Most common causes

Now that you already have the desired Internet access, you can calmly figure out the reasons why the PC does not notice Wi-Fi. The most common of them:

  • Internet is not available due to an accident on the line;
  • the router is faulty;
  • Wireless disabled on laptop;
  • access is connected, but Wi-Fi does not work at all;
  • the computer notices some networks, but cannot find yours.

General recommendations for solving the problem

To solve the problem, try to eliminate the causes of possible problems in stages:

  1. Make sure the problem is not with your provider. Call the right company. If an accident has occurred on the provider’s line, you will be informed of this and voiced the approximate terms for its elimination.
  2. Check if the cause of the problem is with the router. It may be technically faulty, then you have to give it up for repair or replace it with a new one. But with such a malfunction of the Internet in the room will not be at all.

You may need to restart the router. Unplug it, wait one minute and reconnect. If the problem is not resolved, you should experiment with setting up channels.

Most often, problems with connecting to Wi-Fi are found in Windows 7

The device may not work due to incorrect channel selection. The most unreliable ones are 12 and 13. Try replacing it with a lower one or choosing Auto mode.

You can rename the channel. Just do not use complex and long names. Change the encryption mode.

In any incomprehensible situation, try to restore the factory settings.

Roll back the device settings to the factory settings.

If this does not help, see what exactly happens with your Wi-Fi. Two options are possible here:

  • PC does not identify a single channel;
  • The unit notices other channels, but does not identify yours.

If the PC does not identify the channels in principle, see if Wi-Fi is turned on on it. In the control panel, click on the network icon. If Wi-Fi is connected, it will be highlighted. If this icon is not highlighted, click on it to enable wireless access.

One of the reasons for the lack of connection may be the driver. They could be outdated, for example, if you did not update the software in a timely manner. To test them, follow these steps:

  1. Go to the “Start”.
  2. Right-click on the “Computer” tab.
  3. Further to the “Management”.
  4. In the “Device Manager” window, go to the “Network Adapters” section.
  5. Select the one with the word Wi-Fi in the name.

If there is a red icon next to such an adapter, then the device is not working. Right-click on it and turn it on.

Usually, not even drivers are required, but special utilities available on the official website of the laptop manufacturer and responsible for the operation of specific equipment

If this action does not solve the problem or if there is no such device on the PC, you will have to install a new driver. You can download it on the Internet or search on the installation disk that came with the computer.

If you decide to download the driver on the network, do it only on the official website of your PC manufacturer. Otherwise, you can find additional problems with your computer in the form of all kinds of viruses.

Wireless access may not work due to mechanical damage to the Wi-Fi device. Sometimes this happens in the process of cleaning the PC from dust or dropping the device from a height. In this case, this part will require replacement.

Nuances depending on the operating system

Depending on which OS you use, you can try to fix the problem, given its nuances.

Windows 7

For this system, the most common causes of wireless access malfunctioning are:

  • incorrectly set operation values ??of the corresponding adapter;
  • incorrect driver operation.

In order to check how the wireless adapter works, and whether it works at all, you need to go online. Type in the IP address of your router in the search bar and log in on the corresponding page. Further actions:

  1. Go to advanced settings and find Wi-Fi.
  2. Go to the basic settings and check if the checkbox “Enable Wireless” is ticked. If it is not, the router is disabled. Accordingly, change the setting by checking the box.

In almost 80% of cases (from personal experience), the reason for this behavior is the lack of the necessary Wi-Fi drivers, which is a consequence of reinstalling Windows on a laptop

If this does not solve the situation, check the remote access module on your PC. To do this, you can use the keyboard shortcut FN + F2 / F3 / F4 / F5 (each model has its own combination, experiment with them).

Make sure the wireless access module is turned on.

Windows 10

If the laptop does not see the Wi-Fi network on Windows 10, first of all, you need to check the following parameters:

  • wireless adapter setup;
  • operating system settings.

To check the adapter, do the following:

  1. We go to the “Start” menu, select “Device Manager” and then find the desired adapter, the name 108.11n should be present in its name. If you did not find such a driver, you will need to download and install it.
  2. Open the “Properties” tab. If the device is disconnected, the necessary information will be in this tab. In order to turn it on, press the corresponding button and then on “OK”.

If this does not help, check the settings of your router on the Internet.

Nuances depending on the manufacturer of the laptop

To understand how to fix a network problem, it is important to consider some of the nuances of the brand of your PC.


In order to solve the problem, first check the operation of the wireless adapter. To do this, in the “Start” menu, select the “Device Manager” tab, find the desired adapter and check its functionality in the manner described above.


On the PC of this model there is a special button. On it is the image of the antenna. Try turning on the wireless access by pressing this button, or use the keyboard shortcut FN and F12.


On this model, you must first check the status of the network adapter in the above way. The FN and F2 key combination may also help.


There are several models of this brand that have a special power button for wireless access. If your laptop doesn’t have one, use a combination of FN and F5.

What to do if the laptop does not see a specific Wi-Fi network

If you reinstalled Windows on the laptop and did not install all the official drivers from the manufacturer’s website, the function keys will most likely not work

If the computer does not see only your network, the problem can be fixed in two ways:

  • Reboot the router and PC.
  • Change the channel on which the router works.


To reboot the router, disconnect it from the power supply and wait about a minute, then reconnect the device to the network. Restart your computer in the usual way.

Now look if the desired network appears in the list of available for connection. You can do this on the PC control panel by left-clicking on the network icon.

Channel change

Disruptions to the wireless network may occur due to the fact that the PC is working on the same channel with a similar device nearby. For example, your router and neighbor’s router work on the fifth channel.

In this case, both devices interfere with each other. Thus, one of them may not receive a wireless signal. The solution will be very simple - change the channel for your device. You can do this in the settings.

If you have problems with wireless access to the network, first connect the laptop to the router via an Internet cable and calmly understand the situation. It is possible that you just forgot to turn on the wireless adapter. But even if the problem is more serious, step by step eliminate the possible causes of the malfunction - this will help to fix the problem.

  •  olivamorales
  •  Print

No Wi-Fi Connections Available on Windows - Solutions

02/19/2014 windows | router setup

A fairly common problem for owners of laptops with Windows 10, Windows 7 or 8 (8.1) is that at one point in the notification area, instead of the usual wireless Wi-Fi connection icon, a red cross appears, and when you hover over it, a message that there are no available connections.

At the same time, in most cases, this happens on a completely working laptop - just yesterday, you may have successfully connected to an access point at home on it, and today is the situation.

The reasons for this behavior may be different, but in general terms - the operating system believes that the Wi-Fi adapter is turned off, and therefore reports that there are no available connections.

And now about ways to fix it.

If Wi-Fi was not previously used on this laptop, or you reinstalled Windows

If you have never used wireless capabilities on this device before, and now you have installed a Wi-Fi router and want to connect and you have the indicated problem, then for a start I recommend that you read the article Wi-Fi does not work on a laptop.

The main message of the mentioned instructions is to install all the necessary drivers from the official website of the manufacturer (not from the driver pack).

Not only directly on the Wi-Fi adapter, but also to ensure the function keys of the laptop, if the wireless module is turned on using them (for example, Fn + F2).

On the key, not only the wireless network icon can be displayed, but also the image of the aircraft - turning the flight mode on and off. An instruction may also be useful in this context: The Fn key on a laptop does not work.

If the wireless network worked and now there are no connections available

If everything worked recently, and now there is a problem, try the methods listed below in order.

If you do not know how to follow steps 2-6, everything is described in great detail here (will open in a new tab).

And if these options have already been tried, go to the seventh paragraph, from which I will begin to describe in detail (because it is not so simple there for novice computer users).

  1. Unplug the wireless router (router) from the wall outlet and turn it on again.
  2. Try the Windows troubleshooting that the OS offers by clicking the Wi-Fi icon with a cross.
  3. Check if the laptop’s Wi-Fi hardware switch is turned on (if any) or if you turned it on using the keyboard. Take a look at the brand-name laptop utility for managing wireless networks, if any.
  4. Check if wireless connection is enabled in the connection list.
  5. In Windows 8 and 8.1, in addition, go to the right panel - “Settings” - “Change computer settings” - “Network” (8.1) or “Wireless” (8), and see if the wireless modules are turned on. In Windows 8.1, also look at the item “Airplane mode”.
  6. Go to the official website of the manufacturer of the laptop and download the latest drivers on the Wi-Fi adapter, install them. Even if you already have the same driver version installed, this may help, try it.

Remove the wireless Wi-Fi adapter from the device manager, reinstall it

To start the Windows device manager, press the Win + R keys on the laptop keyboard and type devmgmt.msc , and then press Ok or Enter.

In the device manager, open the “Network Adapters” section, right-click on the Wi-Fi adapter, note whether there is an “Enable” item (if so, turn on and do not do the rest that is described here, the inscription there are no connections available should disappear) and if it does not exist, select the “Delete” item.

After the device is removed from the system, in the device manager menu, select “Action” - “Update equipment configuration”. The wireless adapter will be found again, the drivers will be installed on it and, possibly, it will work.

See if WLAN Auto Configure is enabled on Windows

In order to do this, go to the Windows control panel, select “Administrative Tools” - “Services”, find in the list of services “Auto Configure WLAN” and, if you see “Disabled” in its settings, double-click on it and in the field “Startup type” set to “Automatic”, and also click the “Run” button.

Just in case, look through the list and if you find additional services that have Wi-Fi or Wireless in their name, turn them on too. And then, preferably, restart the computer.

I hope one of these methods helps you solve the problem when Windows writes that there are no Wi-Fi connections available.

And suddenly it will be interesting:

Why does the laptop not see the Wi-Fi network of the router? What to do?

We have already considered solutions to many problems that may arise when connecting a laptop to a Wi-Fi network, or during use. But, there is one popular problem that I have not written about. This is when the laptop does not see the Wi-Fi network.

In principle, the problem applies not only to laptops, but also to desktop computers that are connected to Wi-Fi via an adapter (external or internal). The problem when the laptop does not see Wi-Fi can be encountered in Windows XP, Windows 7, Windows 8, and even in Windows 10.

If you have installed Windows 10, and the computer does not see your router, then see the separate instruction: Windows 10 does not see Wi-Fi networks. Since the solutions are practically the same there, it doesn’t matter which system your laptop runs on.

Now we will try to figure out why the laptop does not see wireless networks, using the example of Windows 7.

Before moving on to some settings, let’s try to figure out what problem you have specifically. There are two options:

  • When no Wi-Fi network is displayed in the list of networks available for connection. That is, the computer does not find Wi-Fi at all. But, you are sure that there are wireless networks in the radius. Other devices see them.
  • And when the laptop does not see only your Wi-Fi network, but it sees others, neighboring networks.

I will divide this article into such two parts. You can immediately go to the necessary section with a solution to your problem.

An important point! You need to check if your router is distributing a Wi-Fi network. You need to make sure that the laptop is within range of a Wi-Fi network.

If other devices that are near the computer see wireless networks, but the computer does not, then see this article further.

If you suspect that the problem is in the router, then read this article: The router does not distribute the Internet via Wi-Fi. What to do?

Another important point. If you have a “No Connections Available” error on your computer and a red X next to the Wi-Fi connection icon, then there is a separate instruction for Windows 7 to resolve this error.

Why does the laptop not see wireless networks (not a single one)?

Most popular reasons:

  • There are no networks available in the radius (we have already excluded this)
  • The wireless adapter driver is not installed, and therefore it cannot find wireless networks. Or the driver is installed, but it does not work correctly.
  • Wi-Fi on the laptop is just off.
  • It happens that the Wi-Fi receiver is simply malfunctioning or disconnected (for example, while cleaning the laptop from dust).

But, most often, of course, the problem is the turned off wireless adapter, or in the absence of the right driver. This we will now consider.

For starters, I would advise just trying to connect your laptop to a wireless network using this guide. And a separate instruction for connecting to Windows 10. Perhaps you will succeed, and do not need to delve into the settings.

Checking the wireless adapter driver

If you see a connection icon in the form of a computer with a red cross on your notification panel, then the driver is most likely not installed.

To check, we need to go to the device manager. Open the Start menu , right-click on Computer , and select Manage .


In a new window, go to the Device Manager tab . Open the Network Adapters section , and see if there is an adapter there that says “Wi-Fi” or “Wireless” in the name.

It looks something like this:

If there is no such adapter there, as a rule, in this case only one adapter (network card) is displayed there, then you need to install it. If it is there, then it should be without any icons, as I have in the screenshot above.

If there is any icon near the Wi-Fi adapter, then right-click on it and select Enable . Most likely, you will have to install the necessary driver.

If everything is ok with the driver, then let’s check if Wi-Fi is enabled on your computer .

Right-click on the network connection icon, and select Network and Sharing Center . Then, select Change adapter settings .

Next, right-click on the Wireless Network Connection (or Wireless Network) adapter , and select Enable .

After that, the computer should see the wireless networks, and you can connect to your Wi-Fi network without any problems.

Your wireless networks may have been turned off by a keyboard shortcut on your laptop. I need to check, in more detail about this I wrote in the article: how to enable Wi-Fi on a laptop with Windows 7 ?. And if you have a dozen: how to enable Wi-Fi in Windows 10.

After these actions, everything should work for you. The main thing is that the Wi-Fi network icon with a yellow star appears, this means that there are networks available for connecting.

The laptop doesn’t see my Wi-Fi, but it sees others. Solution

If we considered the situation above when wireless networks are not displayed on the laptop at all, now we’ll figure out why the laptop does not see only one Wi-Fi network that we need. And other networks, neighboring, appear in the list of available ones. This problem often appears on mobile devices: smartphones and tablets. But, computers are no exception.

In this case, the problem already needs to be looked for on the Wi-Fi side of the router. Almost always, the solution is the same: change the Wi-Fi network channel .

If the router itself, or you manually set the static channel 13 in the settings, then the computer most likely will not see the network. Therefore, you need to check and change the channel in the settings of the router.

How to change the channel on different routers, I wrote in the article: How to find a free Wi-Fi channel, and change the channel on the router?

Here is an example, changing the channel to Tp-Link. You can change it in the settings on the Wireless tab. Try to put a static channel (just do not put 12 and 13), or install Auto.

Do not forget to save the settings and restart the router. After that, your home network should appear in the list of available.

If it does not help, then you can still change the name of the Wi-Fi network. You can do this also in the settings, on the tab with the wireless settings.

One more tip: try bringing your laptop closer to the router, or vice versa. Perhaps this is the problem. Often there are times when Wi-Fi catches generally near the router, but does not work at a short distance. This, of course, is not normal, but I don’t know of any specific solution. Again, try experimenting with channels.

No Wi-Fi Connections Available

Matveenko Anatoly

Computer networks occupy an increasing place in our lives - even those who have a stationary computer try to install a Wi-Fi module. But this solution also has negative aspects in the form of connection problems. The most common of them can be considered a message from your device that there are no available Wi-Fi connections, although the router is turned on.

The reasons for this problem may be more than enough - the main ones are:

  1. Incorrectly configured router or its incorrect operation.
  2. The lack of drivers for the Wi-Fi module.
  3. Malfunction of a router or module in a computer / laptop.
  4. Glitches in the computer system or router firmware.

Next, we will take a closer look at all of these cases in turn and determine what exactly causes the problem in your case.

What to do

The first thing you will need to do, no matter how trivial it may sound, is to reboot both the distributing device and the computer. The fact is that when a system or firmware boots up, a small malfunction may occur that will not appear on the overall performance, but may well cause a connection problem.

If the situation has not changed after the reboot, then move on.

Computer check

Our next step is to make a full check of the module on the computer. If you have it removable, then try disconnecting it and then reconnecting it, but if you have a laptop, then skip this point.

Further, in order not to interrupt the entire system and look for whether the device has detected the module or not, it’s better to go directly to the website and download either the online version of the driverpack or the full version, as you wish.

After downloading, run the program, select the expert mode and look in the list of drivers for installation, is there your module. If it is found and it is proposed to update it, then, of course, we install the driver - and with a probability of 99% the problem is solved. The remaining percentage indicates the final failure of the module, which is quite rare.

A mode in which the network is hidden can be activated purely by accident. How to check this, we will consider the example of a TP-Link device.

We go to the browser that you have installed and enter in the address bar or the same, but at the end of 1.1 - manufacturers rarely change this parameter, but if something does not work, then look at the numbers on the sticker of the device itself.

On the next page, enter the username and password, which are admin by default, or check what is indicated on the sticker.

Inside, we are interested in the left menu and in it “Wireless”, and then the “Settings” sub-item, where you need to configure everything as shown in the screenshot below, uncheck the item and click on the “Save” button, after which a reboot will occur.

An even more rare option may be the oxidation of the contacts on the antenna, because of which it leaves and ceases to “see” anything. Do not neglect the option that you recently cleaned your laptop and simply forgot to connect the module.

If, after this, the problem remains, and you found that everything was normal with the computer, then go to the next section.

Router Check

If we talk about the router, then there may also be several incidents. And you should know: even if the router does not receive Internet via cable, the device can be found in the list of wireless connections; when your router is listed, it does not mean that everything is in order.

If you didn’t touch the settings, then perhaps there was a failure yourself and you need to return them to their previous state - the easiest way is to reset the settings to factory defaults, which is done using the power button held down or a separate small button next to it. This is more suitable if you are very smart with the settings.

In any case, you will have to make some fine-tuning, so we will consider this process based on the same TP-Link. We have already studied the process of entering the desired menu earlier, so you should not have problems with it.

Now you need to configure several partitions. We will start with the “Network” item, which will be on the left, and in it the “WAN” sub-item. Here it is necessary to put “WAN Connection Type”, and before setting this parameter it is better to call the provider and find out in more detail what type of network you have. After installation, be sure to click on “Save”.

The second item in the same menu on the left, a little lower, we find “MAC Clone”, go and click on the button shown in the screenshot, and then again save everything.

Next, go to the “Wireless” menu and find “Settings”, where, if necessary, we prescribe the name of the network and change the region.

We go to the “Security” tab and put everything as shown in the screenshot, and come up with a password for the network.

The last thing we go to the “DHCP” tab and in the “Settings” point we set the server to turn on, and also see that a wide range for the distribution of IP addresses is determined. We save and go further.

In the end, for everything to take effect, we find the “System Tools” item and click on the reset button in the “Reboot” section.

There is also a situation where the firmware simply flies from the router, and it ceases to be defined as an access point. It will be quite difficult to determine exactly which functions do not work - only flashing will help here, which you can learn about by contacting the official support forums of your company or by writing directly in support.


If this option did not help, then, most likely, your distributing device is malfunctioning.

What to do if the laptop does not see the Wi-Fi network:

No Wi-Fi Connections Available

What to do if the laptop does not see the Wi-Fi network

Windows 7 does not connect to Wi-Fi

Doesn’t see network adapter on Windows 7

The laptop does not connect to Wi-Fi:

Question from user


I bought a new laptop, but I can’t get it to see the Wi-Fi network. The red X on the network icon just burns, doesn’t even want to search for available networks (the old laptop sees the network) ...

Anya, Moscow.

Good day!

Most often, a similar problem is encountered after reinstalling Windows, changing / buying a computer (laptop), when resetting the router settings, etc. Usually, in this case, in the tray (near the clock), you will see instead of the usual Wi-Fi icon - a red cross (like the author of the question), or an asterisk and a colorless icon - and you don’t have any automatic connections to your home network ...

In this article I will analyze the main reasons why this happens, and what to do about it ...


The reasons why the laptop does not connect to Wi-Fi

Not connected example notification


No driver installed on the adapter

The first thing I recommend to do is to check if you have the drivers installed on the wireless network adapter (especially if you recently purchased a laptop or reinstall Windows).

To see if there are drivers, open the device manager. A universal way to open it:

  1. press Win + R combination;
  2. in the window that appears, enter the command devmgmt.msc;
  3. press Enter.

Starting Device Manager - devmgmt.msc

Next, in the device manager, open the “Network Adapters” tab and see if there is a device in the name of which there is the word “Wireless”. This is the required adapter - if there are no exclamation points in front of it - most likely, the driver is in place.

The driver for the wireless adapter is installed (note: Wireless - wireless)

If your device is not in the “Network Adapters” tab, most likely the drivers are not installed on it - check the “Other Devices” tab. The screenshot below shows how the device will look for which there are no drivers - an exclamation point is lit in front of each.

What the device will look like in the task manager, for which there is no driver

To search and update drivers, I recommend using the following materials:


Wireless adapter not included

Another common reason that Wi-Fi is not working is when the wireless adapter is turned off. There are several ways you can enable it:

1) on most laptops, the function keys have an Wi-Fi icon - just press the combination, for example, FN + F3 - and the adapter should start working (on each model of the laptop - its own combination of buttons) ...

FN + F3 - enable wireless network

2) another option (universal) - press the key combination Win + R, type ncpa.cpl and press Enter.

WIN + R - open all network adapters for which there are drivers

A tab should open in the Windows Control Panel - Network Connections. If the drivers are installed for the wireless adapter, it should be displayed in this tab. Note that the turned off adapter is gray (colorless).

We click on the adapter with the right mouse button and select “Enable” in the context menu (see example below).

Turn on the adapter

Next, the wireless adapter icon should turn color, and you can try to search and connect to your network (in the tray next to the clock, click on the network icon (by the way, it should also change: there shouldn’t be a red cross anymore), and look for your network in the list that appears )

Trying to connect to a Wi-Fi network

Wi-Fi network connected


Check WLAN Auto-Tuning Service

Another reason for this laptop behavior may be a disabled WLAN auto-tuning service. In general, by default, it is always on, and you can run into problems with it only if you yourself can’t do something carefully with the OS settings, or install some kind of “build” Windows ...

And so, to open the list of services, you need:

  1. press a combination of WIN + R buttons;
  2. type services.msc and press Enter.

services.msc - open the list of services in Windows

In the list of services, find “WLAN Auto Config Service” and see if it is running and what type of startup it has. In general, the startup type should be automatic, and the service should be executed.

WLAN Auto-Tuning Service - make sure it starts!

If you have different settings from the recommended ones, open the service and set it as in the screenshot below. Next, save the settings and restart the laptop.

Startup type - automatically!


If there is a Wi-Fi icon, but with an asterisk (or a cross), and your Wi-Fi network is still not there, it is invisible or you can’t connect to it ..

No available connection was found / notification example: the drivers are installed and the Wi-Fi adapter is turned on and working (it simply does not find Wi-Fi networks to which you can connect).

There are connections available! / This is much better - it means the laptop has already found several Wi-Fi networks that you can try to connect to


Check the settings of the router (there are no connection restrictions)

To begin, I recommend checking the operation of the router: whether it is turned on, whether the Wi-Fi network is configured in it, whether other devices (other than a laptop) see it.

Most often, the following restrictions can be set in the router settings:

  1. on the number of connected devices (and therefore, the laptop cannot connect, because all the limits have been exhausted ...);
  2. the temporary mode of the router is set (it wasn’t you who could give this mode, it is possible that it is installed by default!);
  3. There is some kind of “parental” control that restricts some devices and prevents them from connecting.

In general, all this can create certain limitations and errors. I recommend checking everything again, a couple of links above - to help you.


Try moving your laptop closer to the router

A fairly common problem is a weak Wi-Fi signal. As a rule, a laptop is in one room, a Wi-Fi router is in another, behind two or three walls. If the router has a poor antenna, then the signal behind the two walls will either be very weak or the laptop will not see it at all.

Therefore, the recommendation is simple - try moving the laptop (temporarily for setup) closer to the Wi-Fi router.


Do other devices see your network

If the laptop sees other Wi-Fi networks, but specifically yours is not, then try changing the channel and the name (SSID) of your network in this case.

You can do this in the wireless settings of your router, an example of such settings is shown below in the screenshot.

Wireless Settings / Tenda Router - Change the radio channel


Diagnostics and rebooting devices (when the rest does not help)

If all of the above does not help in solving the problem, try restarting the laptop and router. Often this simple method helps in cases where Windows first saw the network and connected to it, and then suddenly, at one point, the connection was disconnected and not automatically restored.

Also, try running the diagnostics. In some situations, this is one of the last options that really helps to solve the problem (the developers of Windows 10 have seriously finalized the diagnosis, and now it is a very effective tool).

To start the diagnostics, simply right-click on the network icon in the tray, and select “Diagnostics of problems” in the pop-up menu (see the screen below).


Next, the problem detection wizard will start, the system will be checked for various types of errors, incorrect parameters, the adapter will restart, services will be checked, etc. In general, Windows will work through the entire list of all kinds of problems, and in the end it will provide a report (for example, it may write that “the errors have been fixed ...” and the network will work normally) ...


Windows Network Diagnostics


That’s all for me.

Good luck and quick setup!

RSS (how to read rss)

Useful software:


Great software to start creating your own videos (all the steps go in steps!).

even a novice will do!

    •  Computer accelerator

A program for cleaning Windows from garbage (speeds up the system, removes garbage, optimizes the registry).

Take Your Knowledge to the Next Level

Leave a Reply