What to do if your Fitbit Sense, Versa 3, or other wearable device does not charge

Wearables such as smartwatches and activity trackers made by Fitbit are now among the most popular on the market. But let’s not kid ourselves; despite our fondness for them, they do have certain flaws. Issues are always a possibility. This post is part of a series that we are writing on how to resolve the most prevalent problems. Here are several solutions to try if your Fitbit Sense, Versa 3, or other wearable device is not charging properly.

This is a condition that is very aggravating. The fitness tracker or wristwatch that you have on your wrist is completely pointless if the battery does not have any energy left in it. Therefore, it is essential to find a solution to this issue as soon as humanly feasible. After all, you do not want to be deprived of the opportunity to get credit for the number of steps you have taken, the calories you have burned, and the amount of sleep time you have invested.

The following table provides an estimate of how long your Fitbit should run for. This is with a fully charged battery. The amount that you use your wearable determines, of course, how accurate the statistics are.

If you utilize the built-in GPS on your Charge 5, Charge 4, Versa 3, or Sense, for instance, the battery life of such devices will be significantly reduced. Therefore, you may use the following values as a rough estimate.

Keep in mind that you can check the amount of charge remaining on your Fitbit without having to pull out your smartphone. The second alternative is to launch the application on the mobile device. If you choose the Today tab, the amount of remaining juice will be shown in the upper left-hand corner of the screen.

What to do if the charging light on your Fitbit is not on?

Keep in mind that it is not possible to charge your activity tracker or smartwatch too much. Don’t be concerned if you forget to unplug it before going to bed. In point of fact, engaging in activities of this kind on occasion may prove beneficial. It is up to you whether or not you want to charge your Fitbit every day, but doing so is not a problem at all. Users of Fitbit devices, in contrast to Apple Watch owners, do not have to comply with this requirement. Wearables made by Fitbit may go for many days without needing to be charged.

Having said that, there are certain batteries that, in order to be charged correctly, need to have their charge completely depleted every so often. Therefore, engaging in activities of this kind on occasion is not a terrible suggestion.

If your Fitbit is completely charged, the battery level should read 100 percent, and the solid battery indicator should have a happy face superimposed on top of it. The content that appears to you is determined by the device that you are using. Here are a few examples to illustrate the point.

Battery warnings are a very helpful function, but not many people are aware of their existence. You may set things up to prevent nasty shocks. The notifications will either appear as pop-ups on your phone or be emailed to you. You may activate them by:

  • Accessing the Today section of the application on the mobile device
  • Selecting Notifications from the Menu
  • Selecting the warning for low battery may be done.
  • The dashboard at fitbit.com also provides an option for configuring the notifications.

Check out the remedies below if your Fitbit is not charging at all or is not charging to its full capacity. Because they are brief and easy to follow, you should be able to have your Fitbit Sense, Versa, Charge, or another model up and running in no time.

1. Restart your vehicle’s tracking device.

This is the solution that is used by default. It is the very first item that you should test out every time.

It’s likely that restarting your tracker will address any issues that may be occurring on the device’s internal side. If your Fitbit is not reacting to button pushes, taps, or swipes, if it is not connecting to the app, or if it is not recording your activity, this is the troubleshooting step that you should start with.

Your fitness tracker will resume after a hard reset, but it will not destroy any of the data it currently has. Therefore, you do not need to be concerned about the possibility of losing anything. As an illustration of how to restart, we’ll utilize some of the most widely used Fitbit trackers.

When using a Charge 3 or 4, press and hold the button that is located on the left of the screen for a total of eight seconds. When you see a happy face symbol and the tracker starts to vibrate, this indicates that the tracker has been reactivated. You may use it once more at this point.

Press and hold the button on your Versa, Sense, or Ionic until the Fitbit logo appears on the screen. This will allow you to reset your device. This shouldn’t take more than ten seconds to complete. Relax your grip on the button.

In order to restart a device that does not have a physical button, you will need to browse to the settings menu. Charge 5 and Luxe are two brands that fall under this category.

2. Check that the tracker’s contacts and the charging cord’s contacts are clean.

If the problem has not been fixed by the technique described above, the next step is to check whether or not dirt and other particles are blocking the device from charging in the correct manner. This is by far the most common problem that keeps people from refilling their vehicles. Over time, dirt may collect on the device as well as the charger, and this is more likely to happen when you exercise and sweat. Therefore, you need to ensure that both are cleaned thoroughly.

When you are through cleaning the tracker, use some rubbing alcohol and a cotton swab to cleanse the charging contacts. Be careful not to scratch the plating with anything that may do so, and use little pressure while working with it. Before trying to charge it, make sure it is clean and dry by wiping it down with a tissue or cloth. Even a toothbrush will do the trick when it comes to cleaning this monster.

It is important to note that gadgets that include altimeters have a tiny hole located on the reverse side of the device. Avoid putting anything into this hole since doing so might potentially cause harm to the wearable.

The process of cleaning the charger follows much the same steps as before. Simply use rubbing alcohol on a cotton swab and wipe the pins to clean them. After you are through, dust off the area, and make sure that there are no remnants of the swab left behind.

3. The problem is with the USB port or the outlet.

Do you still have problems? It’s possible that the USB port has a problem of some kind. You may want to try charging your device by connecting it to a different port. It is also possible to use a wall charger that is UL-certified. Stay away from using a USB hub.

If you are receiving the message “insufficient power source,” the remedy is the same. In this scenario, you could also try unplugging some of the other electronic items that are connected to the power supply in question. It’s possible that this will fix the problem.

You could also see a notification that says “slowly charging” on some of the newest gadgets, such as the Sense. This is another possibility. You might also try the same solution.

4. The tracker is not attached to the charging cord in a safe and secure manner.

If you just re-align the device to the charger, you could find that the issue goes away on its own. If the pins were not positioned correctly, they may have connected to the device and made the connection. Test whether or not a connection is made by moving it around slightly and seeing what happens. Alternately, you may detach the tracker from the charger altogether and then reconnect it.

While your Fitbit is charging, you should also check to make sure that there are no metal items, such as jewelry, in the immediate vicinity of it. Unplug the charging wire from your device after it has reached its full capacity.

5. If the Fitbit’s battery level reaches zero, it is time to replace the battery.

If your battery has reached its lowest possible level, the charging process may take some time to begin. Be careful to keep it plugged in for at least a half an hour and ideally for a longer period of time—even if it does not offer any indications that it is charging.

If you have not worn your Fitbit for many months, the same thing will happen to it. It is inevitable that the battery will be completely drained. Connect it to the charger and allow it to remain connected for some time.

6. Carry out any additional troubleshooting steps.

The following are some more troubleshooting actions that should be attempted:

Before you connect the fitness tracker or smartwatch, you need to make sure that it is completely free of moisture. There is a possibility that water residue may cause charging issues.

Have a look at it if it’s brand new and you’ve just taken it out of its package for the first time. Is the protective cover made of plastic still attached to the rear of the device? This is a very thin layer, and it is easy to overlook it. Be careful to remove it if it is present; do not leave it on!

It is highly recommended that you utilize the charging wires that came with your Fitbit. Although they may fix the issue, using third-party solutions always carries some level of risk since the quality of such solutions might not be on par with that of Fitbit’s. Alternately, they might function for a short time before becoming ineffective, leaving you in the same position as before.

I sincerely hope that one of these options was able to help you with your problem.If this is not the case, there is a remote possibility that the charger itself is defective. In such a scenario, you will be required to switch it out with a brand new one. The second option is that the battery has completely lost its charge. The batteries in your Fitbit are no exception to the rule that all batteries eventually run out of juice and die.

In this scenario, your best bet is to get in touch with the Customer Support Team at Fitbit so that they can assess the matter using the resources available to them internally. Doing this before acquiring a new charger is another smart option that should be considered. If you are still covered by the warranty, they may send you a replacement charger or arrange for the device to be returned and replaced with a new one.

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