What to do in the event that you are experiencing connection and sync troubles with your Fitbit Luxe?

There have been reports of problems with connection and syncing with the new fitness tracker known as the Fitbit Luxe from certain customers. Fitbit is aware of the issue and is working diligently on a solution at this time. According to the business, it is mostly impacting users of Android.

Approximately three months ago, Fitbit unveiled the Luxe. It was scheduled to depart early in the month of June. However, because of the delays, the majority of customers have only just received their trackers.

The Charge 4 and Inspire 2 are essential concepts that the fitness device refines and improves upon. It is the one with the most contemporary look out of the three. Additionally, it has almost all of the capabilities that are offered by the Charge 4, which makes it an appealing product to buy.

Connection and syncing issues with the Fitbit Luxe

Some customers are experiencing various connection difficulties, despite the fact that it is still very early in the process. This is in spite of the generally positive feedback received from customers.

We have no idea whether this has anything to do with the fact that the release date of the Luxe edition was pushed back by a few weeks, but it’s possible that it does. It’s possible that the corporation didn’t have enough time to smooth out all the kinks in the gadget before it was sent out.

On the official Fitbit forum, a user says, “My Luxe is experiencing connection troubles.”

When I go into the settings for Bluetooth on my phone, I am able to observe it connect and disengage every few seconds.

She goes on to state that she is able to sync most of the time, but that she sometimes has syncs that take an extremely lengthy time. In addition, it took her many attempts before she was finally successful in switching the face of the clock since the application kept alerting her with pop-up messages that she was not connected.

This report is not all that dissimilar to a few others that have been written. There are definitely problems with Luxe’s connection to the app, and these problems are now impacting a subset of customers.

It is essential to emphasize that this has nothing to do with the screen in any way, shape, or form. The responsiveness of the display is good. It is most likely related to the Bluetooth connection that is created between the item and the smartphone. Users are claiming that they are able to connect, but then they are unable to reconnect. This should be a reliable connection if all goes according to plan.

Fitbit has acknowledged that it is aware of the issue and has informed its consumers that it is a user-wide problem that is mostly impacting those who use Android. On the other hand, there have been instances of iPhone customers experiencing the same issue.

The following was posted on the Fitbit forum by a moderator there:

Please be informed that we are aware of this problem and are presently trying to rectify it. We are hopeful that a solution will be available in the near future. The challenges with Android devices synchronizing are being looked at. Make sure that your Fitbit gadget and app are always up-to-date in order to guarantee that you get the fastest resolution possible.

Possible workarounds

You may attempt to get your Fitbit Luxe to sync by doing any one of a number of different things. These are the tried-and-true methods that can be used for any and all Fitbit devices. Give one of them a go, and here’s hoping that it will put you back on the right path. One of the remedies has apparently solved the problem for some of the consumers.

You’ll need to restart both your smartphone and your Luxe tracker. Before you restart the mobile device, be sure the Fitbit app has been force-quit.

Check the Bluetooth settings on your phone to verify whether your Luxe is already associated with your device. It can help to turn off the Bluetooth connection completely and then turn it back on. Turn off any other Bluetooth devices to see whether or not those devices are causing the connection to be disrupted.

If neither of the previous two alternatives worked for you, you can remove Luxe from your Fitbit app by going into the settings and selecting that option. after that, configure it as if it were a new device.

If your Luxe has successfully connected and begun syncing, congratulations! Fitbit recommends that you refrain from accessing the device information page inside the app until the synchronisation process is complete.

If none of these solutions worked for you, take solace in the fact that you are not the only one going through this. The issue has been brought to Fitbit’s attention, and the company is hard at work on a solution. Maintain vigilance over software upgrades and check to ensure that your fitness tracker and app are both running the most recent versions.

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