Why won't my Fitbit Sense or other Fitbit connect to Bluetooth?

Why won’t my Fitbit Sense, Versa, Charge, or other device connect to Bluetooth? If you’re having that problem, the solution is often pretty straightforward. It works with other Fitbits as well.

It’s critical to have a Bluetooth connection. The fitness tracker or smartwatch on your wrist will not be able to communicate with the smartphone app unless it has it. This is the tool that allows you to share your fitness and health information with others.

On the Fitbit forums, there have been a number of reports of people being unable to connect their wearable to their smartphone’s Bluetooth. It appears to be a particular issue for individuals who own a Sense smartwatch recently.

Everything seems to be fine for a while, but then the connection abruptly stops. The Bluetooth connection has been lost and will not be reconnected. Some people have claimed to be able to connect Sense to their smartphones but not the Sense controls. Some people have even gone so far as to return their phones.

If you’re having trouble, here’s what you should do.

Why isn’t my Fitbit pairing with Bluetooth?

Why isn’t my Fitbit Sense pairing with Bluetooth?

Some fundamentals

First, let’s get the essentials out of the way. Have you gotten a notification informing you of a problem? If this is the case, it may provide insight into the situation. For example, you might get a notice that says, “Go to the app and couple sense.”

It’s best to connect as few Bluetooth devices to your smartphone as possible when trying to sync. Multiple devices, according to Fitbit, may cause the connection to be disrupted. Multiple pairings on Bluetooth can cause confusion.

Within a 20-to-30 foot range, a Fitbit can interact with your smartphone. Anything more than that will cause it to struggle. Depending on where you are, it may even need to be closer. Signals are affected by walls and certain materials.

Last but not least, make sure your software is up-to-date. Both the smartphone app and the wearable are available. This is critical since new software often includes bug fixes. This page contains instructions on how to install firmware upgrades.

You’re not getting any error messages, you’re right next to your phone, your software is up to date, and nothing seems to be interfering with the signal as far as you can tell. So, what’s next?

It could be a problem with your internet connection.

Maybe there’s a problem with the connection. You should be able to solve this problem in the majority of circumstances.

To begin with, turn off your phone’s Bluetooth function. This can be found in the preferences menu. Carry out the same procedure with any other gadgets that may be nearby.

Force the Fitbit app to close and restart your phone. Restart your Fitbit device, as well. Here’s a link to a tutorial on how to accomplish it. Don’t worry, this isn’t a factory reset; it’s just a restart. All of your information will remain intact.

The next step is to return to your phone’s settings and turn Bluetooth back on. Open the Fitbit app on your phone.

If the connection still isn’t working, restart your phone and open the app again. The Fitbit device can be used in the same way.

Is there still no joy in your life?

Choose your profile photo in the app. To replace a device, go to Set Up a Device, choose your wearable, and then hit Replace Device. This will use the phone to attempt to fix your watch or fitness tracker. Simply follow the on-screen directions. You may be asked to provide a four-digit number to approve the connection, depending on your device.

You may also try performing a factory reset on the wearable and then reinstalling and connecting it. However, keep in mind that this will erase any data on your fitness tracker or smartwatch that hasn’t been synced.

There are a few more things to try.

If that doesn’t work, try using a different phone, tablet, or computer to log into your Fitbit gadget. If this resolves the issue, there may be a problem with your smartphone.

Another option is to delete all other Fitbit devices from your account as well as from your mobile device’s list of connected Bluetooth devices. Then make an attempt to sync.

The final result

Fitbit provides a variety of options for assistance. Customer service can be reached by phone, email, Twitter, or Live Chat.

This last option is my favorite because it is available 24 hours a day, 7 days a week and can be accessed via the Fitbit smartphone app. The customer service representatives will assist you through the troubleshooting process.

Who knows, your Fitbit could be defective. They’ll be able to figure it out. If it’s still under warranty, you might be able to get a replacement for free.

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