No matter how reliable your Fitbit Versa, Sense, Charge, Inspire, or Luxe device is, you may at some point experience technical difficulties. It’s possible that your wearable device or wristwatch won’t switch on or has suddenly stopped functioning normally. This could be the case. It is my sincere hope that one of these ten troubleshooting methods will be successful in resolving the issue.
Common Problems that Prevent a Fitbit from Powering On
Whether you are a committed runner or want to keep an eye on your health, there is something for everyone here. Fitbit offers a wide variety of wearable tracking devices. Popular options for fitness bands include the recently introduced Charge 5, as well as the Inspire 2 and Luxe, which are both more covert. The Versa lineup is another option for those looking for a new smartwatch. And let’s not forget Sense, which has the highest specifications of all of them.
Fitbits, in general, have a good track record of dependability. However, there may be occasions when bugs afflict them. This is the case with all devices, even if they are stylish Samsung watches, sporty Garmin watches, or Apple Watches.
The display on your Fitbit should come to life when you twist or bend your wrist, as well as when you tap on the display of the Fitbit, which activates it. However, an issue may occur in which the display remains motionless and unresponsive, refusing to perform any action. Try not to freak out. It has the potential to be incredibly frustrating.
To begin, you should find some solace in the fact that you are not the only one experiencing this. In point of fact, there are a few quite lengthy threads on the Community Forum of Fitbit’s website that discuss this precise issue.
One such illustration is provided here. In that specific instance, some customers on the Community Forum complained that they had left their smartphone charging, only to discover that it had turned itself off and would not turn back on again. Or, for no apparent reason, their equipment would abruptly stop working, leaving them as helpless as a dodo bird.
Now, this could happen for a variety of reasons, and each one is unique in its own way. There are several potential causes, including a battery that is either empty or malfunctioning, a defective charger or charging cord, an error in the software, etc.
You will only need to get in touch with Fitbit Support in the event that there is a problem with the device’s hardware, such as a display that is broken or malfunctioning in some way. The remarkable thing is that you can probably fix the problem on your own most of the time. Check the warranty on your Fitbit if you suspect it has a problem. It’s possible that you can get a replacement product for free.
What Should I Do if the Power Button on my Fitbit Won’t Work?
In order to fix the problem of a display that is not responding, there are a few different troubleshooting procedures that you can take. In this essay, we will go over ten of the more widespread ones.
As you can see from the previous section, the reason a Fitbit will not switch on for one person may not be the same for another person – nor will it be the same every time. Therefore, set aside time to work through each of these fixes individually. If you can solve the issue on your own, it will end up saving you time in the long run.
Time required: 15 minutes.
The Following Are Measures to Take if a Fitbit Device will not Switch On or is Unresponsive:
Start the Machine Back Up Again
When there is an issue with a Fitbit Sense, Charge Versa, Luxe, or Inspire, the very first step you must take is to do a relaunch of the gadget. This is true regardless of the Fitbit model you have. For instance, if you want to do this on the Versa, all you have to do is click and press the back button on the left and the bottom button on the right until the Fitbit logo appears on the screen. This is a straightforward process. Release your grip on the buttons. It shouldn’t take more than ten seconds at the most.
Some people have proposed a workaround in which you keep the buttons on the smartphone pressed for a more extended period. One of them has mentioned on the Forum that trying to restart the device was unsuccessful but that he held down all three buttons for around three minutes. There is a possibility that restarting will take longer than usual. Suddenly, the Fitbit logo appeared on display in a flash. If the Fitbit won’t power on, giving this a shot could be a good idea.
There is no need to be concerned; your data will continue to be stored on the device. It will not progress in any way. This is due to the fact that a restart is distinct from a factory reset in that it does not delete any of the data stored on the device. You will therefore continue to receive credit for those steps. Imagine it as a “soft” restart of the system. This link will take you to detailed instructions that explain how to do a restart on each and every Fitbit device.
Is There Still Some Life Left in the Battery? Make Sure that the Fitbit is Completely Charged
I really hope that everything is okay and that your activity monitor is working correctly again now. If this is not the case, there may be an issue with the charger, and the battery in your Fitbit may have run out of juice.
Try increasing the price by one hundred percent. In the event that you are having difficulties with this, we have put up a piece of comprehensive advice on what to do if your Fitbit is not charging.
It would be best if you made sure that the tracker and the charger cable do not have any residue on them, and you also need to check that the monitor is correctly set with the charging pins. Check to see if the energy outlet and the USB port are also operational. The charging wire is plugged into another power outlet in order to accomplish this. When the link is successful, the majority of Fitbits will cause you to feel a vibration. There’s also the possibility that the cable is broken. Investing between five and ten dollars in a new charging cable is a simple and inexpensive solution to this problem.
Purge the Device of Any Dust and Debris Completely
Fairly apparent from the context. Clear out the apparatus. In point of fact, Fitbit suggests that you do this periodically at regular intervals. Dust, grime, or dirt may be causing the technology to malfunction.
It ought to go sans mentioning that you shouldn’t use detergents or other cleaning agents for this purpose, but just in case: Or cleaning wipes, if we’re being specific. Nope. When cleaning anything, use only clean water and a cleaner that does not contain soap. Be sure to clean the charging connections and ports (charging connectors) that are located on the charging wire as well. Using rubbing alcohol and a toothbrush is another option for accomplishing this task. When you are finished, use a rag or tissue to dry everything.
Check to See that the Water-lock Mode is Not Active on Your Fitbit
The water lock is not something that you want to have turned on all the time. This feature is available on the Inspire 2 and will activate itself whenever the drone detects it is in the water. In that case, you can switch it on manually. If you do not wear it throughout your swim, the Fitbit will not track it.
When you are in the bathroom taking a shower or bath, you should also turn on the water lock. Because the feature obscures the display and the buttons, using them is pointless. To escape the water-lock state, you should forcefully double-tap the screen, as is described here.
Please verify that the Brightness Settings on the Display are Adjusted Appropriately; it May Appear too Dim
There is a chance that the software changed the brightness setting on your Fitbit to a lower level by accident. It has been reported on multiple occasions. It’s also possible that a bug in the software is to blame.
Finding your way to the Options menu on your Fitbit gadget will allow you to quickly and efficiently resolve the issue. If you select the screen option, you will see the brightness level adjustment. Simply tapping on it will allow you to make the necessary adjustments. On some smartphones, you can select dim, regular, or auto. It is dependent on the specific model of Fitbit that you have.
Is the Screen Wake Option Set to the Automatic Setting? If You Don’t Do that, it Won’t Wake Up Even when you Put your Hand Up
You can manually or automatically turn the screen on and off. In the first method, in sequence, for the screen to become active, you are required to engage the device in some manner, such as by pressing a button or touching the screen.
Adjustments to this can be made in the settings. Screen Wake may be accessed by first pressing and holding the button on Charge 3 and 4, then swiping left and selecting the option. Swiping down from the top of the screen on the Charge 5 and the Luxe will bring up the fast settings menu. There is an option for you to select there. In order to access the fast settings menu on the Sense and the Versa 3, you would have to swipe right from the digital clock.
The Fitbit mobile application will probably be the easiest way to accomplish this task. Please turn it on, navigate to the Today page, and then select your profile picture to view it. Now, select the image for your device. On this page, you will find the Quick View function that is responsible for controlling this option.
You may also access the dashboard on fitbit.com. After clicking on the gear icon, select your device’s image from the drop-down menu. The next step is to locate the Quick View option so that you may make adjustments to the setting.
Alter the Face of Your Clock to Look Like Anything Else
There have been instances where the face of the clock has been the source of screen difficulties. Go to the app on your smartphone, and select a different one to use. We recommend going with a conventional clock face because this is the choice that poses the least risk. It is necessary to do synchronization in order for the adjustment to take effect. After you have finished synchronizing, it is recommended that you give your Fitbit a reset.
Check to See that You Are Using the Most Up-to-date Version of the Firmware
Although updating to the most recent version of the software can expose you to certain dangers, doing so is almost always in your best interest. The purpose of subsequent versions of the firmware is to eliminate flaws and to apply any necessary patches. It’s possible that there’s a problem with the program that has to be fixed. The Fitbit smartphone app allows you to check whether fresh firmware is available for your Fitbit device.
Perform a Reset to Factory Settings on the Fitbit
A reset to factory settings ought to be your very last resort if your Fitbit is still unresponsive and has no signs of life. If the device would not start up even after going through the steps in the list above, carry out a factory reset.
Keep in mind that this is not the exact thing as starting over. It will restore the tracker to the state it was in when you acquired it, which means that all data that was previously stored on it will be deleted. After a factory reset, your Fitbit will no longer be paired with your account; therefore, you will have to pair it again. You won’t have to start from scratch this time.
The Fitbit that you own will determine how you go about performing a factory reset on the device. For more recent devices, you can do a factory reset by opening the Settings app on the device, selecting About, scrolling down until you see Factory reset, and then following the on-screen directions to complete the process. If you let it a few minutes to do its thing, you might find that the screen has come back to life after that amount of time has elapsed. Follow this link to read our comprehensive guide in its entirety.
Get in Touch with the Fitbit Customer Service Team
In the event that none of these solutions works, there is a possibility that your Fitbit is broken or that there is an issue with the charger. This indicates that you’ll need to purchase a new version of either one of the items. In this scenario, it is highly recommended that you get in touch with Fitbit’s Customer Support Team in order to begin the warranty process.
Going into the Fitbit app and selecting the “call customer support” option is the quickest and easiest way to accomplish this task. One can find the live chat option under the troubleshooting part of the website.