You should give it some serious thought before installing the most recent update on your Ionic or older Versa

The latest software update for the Fitbit Ionic or older models in the Versa series is causing some of the devices to become unresponsive and stuck. Proceed with care, since that is our recommendation.

The most recent version of the operating system, which has been given the version number 4.2.2, has just begun to make its way around. It is designed to work with the older Ionic models in addition to the Versa, Versa 2, and Versa Lite.

But try not to get too enthused about it. In the release notes for the updated software, it is stated that there have been “bug fixes and enhancements.” Therefore, it is quite unlikely that you will notice any difference in the manner in which your wearable device operates.

However, there have been a few unfortunate consumers who have observed a significant difference, but it’s been for the worst. Therefore, you may wish to postpone upgrading the program for the time being. In other instances, the update has even bricked the devices, which renders them completely worthless after having been installed.

To tell you the truth, every single software update has the potential to cause problems. That is true for more than just fitness trackers and smartwatches, by the way. It is not always in your best interest to use the most recent version of the program, despite the fact that doing so is often beneficial.

The following are some of the comments that were made on the Fitbit Community forum:

Yesterday, when it was upgrading to new firmware, my Versa 2 suddenly stopped working. It was charged and plugged in at the same time as the update, and it seemed to be going well until it suddenly froze, at which point the screen turned black. I was disappointed to learn that it’s just 16 months old.

“The exact same thing happened to me, and I still haven’t been able to figure out how to make it work. Have you had any luck? ” asks another.

Mine has died as well—eight weeks after the warranty period has expired. I’ve tried everything that was advised on the forum and on the Fitbit chat, but I’m still not seeing any results, “writes a third user.

Customers who use devices from the older Versa range as well as the Ionic line are reporting issues with their devices becoming unresponsive. There have been reports that the sensors have ceased functioning after the wearable device prompted the user to recalibrate.

Having said that, a sizeable number have successfully installed the update without encountering any problems. Due to the fact that the update has only just begun to spread, it is too soon to determine the scope of the issue at this point.

According to Fitbit, the operating system version 4.2.2 should be accessible to everyone over the next several weeks. Although there are methods to make the update happen regardless of your will, we strongly advise against doing so. The program must be completely free of errors before it is made available to the bulk of clients, which is why progressive rollouts are used.

Be patient, since you won’t see the update banner in the Fitbit app until it’s really installed. Even if you do see the banner, it is recommended that you visit the Fitbit Community forums before applying the update so that you may learn about the experiences of other users with the new version.

Alternative solutions in the event that your gadget is unresponsive

In the event that your device is frozen and unresponsive, the first thing you should do is attempt to restart both your Ionic and your Versa. That is always the first thing to try as a solution to any problem, big or small, that you may be experiencing with a wearable device.

There is still another approach you may attempt in the event that the gadget is unresponsive because the battery is no longer being charged. In a separate article, we detail the troubleshooting steps, but in a nutshell, they consist of thoroughly cleaning the tracker as well as the charging cable, ensuring that the wearable is attached to the charging cable in a secure manner, and determining whether or not the USB port and outlet are defective.

If you’ve already attempted these steps but your wearable device continues to be unresponsive, your best bet is to get in touch with Fitbit directly. This may be accomplished in a variety of ways, including chatting with them or giving them a call.

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