Some users of the Garmin Fenix 7 have reported that their brand-new watches have issues with the quality of the sound. Both locally stored MP3 files and songs synced via Spotify have audio that has been distorted. It has been reported that this issue also impacts EPIX 2 owners. Today, the company released an upgrade to the Beta version of its firmware, which appears to resolve these concerns.
The following is a comprehensive change log for Beta version 7.35:
- They have improved audio quality.
- We have resolved an issue in which certain smart notifications would continue to alert even after the setting had been disabled.
- An issue that might cause the wrist heart rate LEDs to remain on even when the watch was removed from the wrist has been fixed.
- It fixed an issue that could cause the watch face to display the wrong times for sunrise and sunset.
- Fixed an issue in which the data for VO2 Max and Training Status did not adhere to the provided Data Color setting.
- The problem where the sunrise and sunset times could overlap has been fixed.
The software is currently in the “Public Release Candidate” stage, which indicates that it will likely be made available to the general public at some point in the near future. This is done by Garmin so that it can determine whether or not there are any issues with the upgraded firmware files. This Beta version is the very first iteration of the software to be made available for the new watches in its current form. Initial feedback suggests that the upgrade does, in fact, result in an improvement in the audio quality.
Both the Garmin Fix 7 and the Epix 2 have a bad audio experience
On the user forums for Garmin, the issue was brought up for the first time at the end of January. An individual who has a Fenix 7 stated in a letter that he thinks the sound quality is “awful.” The sound is garbled, and there is a lot of background noise and hissing. He compared it to the sound that one would get from an MP3 of poor quality.
Other customers have chimed in and described it as “high frequency noise and crackling.” They have also mentioned that there is a noticeable quality gap between the Fenix 6 and 7. Trying a different pair of headphones has no effect on how the problem is resolved. Another user said it sounded like the music was being played from a cassette tape from the 1990s!
This is especially true when the loudness of the sound is increased to a medium or higher level. The situation is the same when comparing stereo playing to mono playback. The first option is far less desirable.
In addition, it would appear that the problem is not unique to the Fenix 7 base model. There have been reports from users who have had this issue with their Garmin Fenix 7 Solar, Pro Sapphire, and EPIX 2 watches.
Other users have noted, rather bafflingly, that they did not notice any change in the sound quality between the Fenix 6 and themselves. Therefore, it is evident that the audio distortion is not occurring on all devices. As a result, we might draw the conclusion that this might be a problem with the hardware of specific watches. And it raises the question, to what extent is this problem prevalent?
A few weeks ago, one of the Garmin employees participating in the forum provided confirmation that there was something happening there.
‘If you are experiencing the issue, please highlight my name and send me a direct PM message,’ he stated, adding, ‘Our engineering team is working on a solution to the reports of poor audio quality for some owners of the Fenix 7 series.’ Thank you very much!”
After that message, he sent an update to the recipient.
“Our engineering team is still working on finding a solution to the problem. I will provide an update to this thread as soon as the problem has been fixed.
“In addition, our Outdoor Helpdesk team will send an email to everyone who has shown their interest in being added to the tracking case by highlighting my name and sending me a private message,” I said.
A couple of dozen pages have been added to the discussion in the Garmin forum where the issue is being discussed. It is hoped that this latest update will put an end to the problem.