At Collaborative Research Group (CRGSoft), we are committed to providing the highest level of service and satisfaction to our customers, partners, and stakeholders. We value your feedback and take any complaints or concerns seriously. This Complaints Policy outlines the process for raising complaints and how we handle and resolve them.

Submitting a Complaint

If you have a complaint about any aspect of our products, services, or interactions, we encourage you to bring it to our attention promptly. You can submit your complaint through the following channels:

  1. Email: Send an email to with a detailed description of your complaint.
  2. Phone: Contact our customer service team at to discuss your complaint verbally.
  3. Mail: You can also mail your written complaint to Westborough, Massachusetts, United States.

Information Required for Complaint Submission

When submitting a complaint, please provide the following information to help us understand and address the issue effectively:

  1. Your full name and contact details (email address and phone number).
  2. A clear description of the issue or concern, including relevant dates and details.
  3. Any supporting documentation or evidence related to your complaint.

Handling of Complaints

Upon receiving your complaint, our team will acknowledge receipt within [timeframe] and provide you with a reference number for future reference. We will thoroughly investigate the matter, considering all available information and relevant policies.

Complaint Resolution

CRGSoft is committed to resolving complaints promptly and fairly. We will keep you informed of the progress and expected timeframes for resolution. Our team will work diligently to address the issue and find a suitable solution.

Escalation Process

If you are not satisfied with the initial resolution or handling of your complaint, you have the option to escalate the matter. Please inform us of your desire to escalate, and we will review the case again with a higher level of supervision.

Privacy and Confidentiality

All complaints received will be treated with the utmost confidentiality. Your personal information will only be used for the purpose of addressing your complaint and improving our services. We adhere to strict data protection and privacy policies.


If you have any questions or need further assistance regarding our Complaints Policy, please contact us at

Last Updated: Friday, July 21, 2023

This Complaints Policy was last updated on the mentioned date. Any future revisions or updates to the policy will be reflected on this page. Please review this page periodically to stay informed about any changes.


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